Have a question?

Please check the tutorials and FAQ pages listed below before you send us an email.

Need help?

If you still can’t find the answer to your question then please contact us with the form below.
We can respond to questions that are sent in English, French, Spanish, Portuguese, Russian, Korean,
Chinese (Traditional and Simplified) and Japanese.


Please note that we are currently receiving a high volume of emails in English.
If you would like to send your question or feedback in any of the other supported languages then please feel free to do so.


Your patience is appreciated.

Our office is closed on weekends and Japanese holidays.

*It is not currently possible to add a file with the contact form below on Safari with a Mac (version 11.1) or an iOS device (version 11.3). If you are using Safari on either of those devices and would like to send an image or other attachment, we ask you to please change to another browser and then try to send your question/feedback again. We apologize for the inconvenience.

Please note that we cannot respond to opinions or requests. Thank you for your understanding.

Pro (Windows)Pro (Mac)iPadiPhoneAndroid

*Please make sure to check the following things before contacting us.

Yes

Yes

Yes

AndroidiOS

*Please make sure to check the following things before contacting us.

Yes

Yes

Yes

AndroidiOS

*Please make sure to check the following things before contacting us.

Yes

Yes

Yes

WindowsMaciOSAndroid

*Please make sure to check the following things before contacting us.

Yes

Yes

Yes

Please describe the issue as accurately and clearly as you can and with as much detail as possible.
If the content is unclear, inaccurate, or not detailed enough, then we may not be able to respond to your inquiry.