FAQ
О том, как использовать
Q
Как загрузить кисти из Облака?
A
Загрузка кистей из Облака.
Q
Плитка и тон материалы только для сети? Можно ли использовать их для печати?
A
Материалы представлены в двух вариантах: 350 и 600 dpi.
Для печати, используйте материалы 600 dpi.
Для размещения в сети можно использовать любой вариант материалов.
О беде
Q
【Windows】 Can’t install Medibang Paint
A
When you download MediBang Paint for Windows, you will be asked if you can install the "vc++ Runtime". If you get a failure message when you try to install the c++ runtime, you may have downloaded the old c++ runtime.
In that case, please do one of the following
1.Uninstall your current VC++ runtime and reinstall MediBang Paint.
2. Uninstall the VC++ runtime, re-install the VC++ runtime, and then reinstall MediBang Paint.
3. Press "No" in the VC++ runtime installation confirmation dialog and install MediBang Paint only. (It may fail to install MediBang Paint if you do this.
Q
Где можно задать вопрос связанный с приложением?
A
Для того, чтобы задать вопрос перейдите на эту страницу.
О различных органах власти
Q
Можно ли использовать материалы MediBang Paint для создания работ с последующей продажей?
A
Приложение может быть использовано как для частных, так и для коммерческих целей.
Приложением можно пользоваться без дополнительных разрешений и уведомлений.
О MediBang Premium
Q
I was charged twice for paying for MediBang Premium.
A
Depending on your credit card company, you may have been charged for the purchase, then refunded, and then charged again. But ultimately you w only be charged for the final purchase. For more details, please contact your credit card company.
Q
Как отменить/отказаться от подписки на MediBang Premium?
A
Если вы подписались через приложение:
Продолжите процедуру отмены подписки в магазине приложений соответствующей платформы, на которой вы приобрели подписку.
▽App Store
https://support.apple.com/ru-ru/118428
▽Google Play
https://support.google.com/googleplay/answer/7018481
Если вы зарегистрировались через веб-сайт:
На странице "Информация о пользователе" вы можете отменить автопродление, выбрав "Отменить" в разделе "Дата окончания" в разделе "Текущий активный план" *Вы сможете пользоваться функциями MediBang Premium до даты окончания, даже если вы остановите автопродление.
※ Даже если вы отмените автопродление, у вас останется доступ ко всем функциям MediBang Premium до "Даты окончания", указанной в вашей учетной записи.
Найти страницу с информацией о пользователе можно здесь:
https://medibang.com/myProfile/premium/
※Если вы приобрели подписку MediBang Premium с помощью WebMoney или AliPay, в этих случаях автопродление не предусмотрено, поэтому процедура отмены не требуется.
Q
How do you use your Coupon Code?
A
You can purchase paid plans and features from MediBang Premium specific to the coupon code.
You can find how to enter your coupon code through the information on the promo.
Q
What happens when your cloud storage is full?
A
When the cloud storage reaches its max capacity, you cannot save new work files, move your team, or open your files inside the cloud storage.
When this happens, we recommend joining the MediBang Premium to add more storage space.
※Files that exceed the storage capacity will be deleted after a certain period of time.
Q
What is «Version Management»?
A
This is where your history of saved datas and files are managed. Here you can check a total of three saved edits including the latest saved file.
For those using MediBang Premium, your can recall unlimited saved edits. (For this function you must have an official MediBang account).
Q
What will happen when your Team Affiliation maxes out?
A
When team affiliation maxes out, joining a team outside your first team will be cancelled and your activities outside your bulletin will be limited.
Q
What is the membership fee for MediBang Premium?
A
Below are each plans' membership fee.
[MediBang Premium]
Price：2,480Yen/Year
Cloud Capacity：20GB
[MediBang Premium100]
Price：3,980Yen/Year
Cloud Capacity：100GB
[MediBang Premium300]
Price：7,980Yen/Year
Cloud Capacity：300GB
Q
How do you check the number of «Team Affiliation»?
A
【For PC Users】
You can check your Team Affiliation from the link below.
https://medibang.com/creators/myteam/
※You must have a MediBang account to access this webpage.
【For iPad, iPhone, Android Users】
You can check your Team Affiliation by clicking on "Check My Plan" on the app's main menu.
Q
How can I pay for my Medibang Premium?
A
【For iPad, iPhone, Android Users】
Choose your mode of payment from your platforms' app stores.
【For PC Users】
You can use your credit card, and services such as WebMoney and Alipay and PayPal and Amazon Pay.
Q
How do you check your membership status?
A
【For PC Users】
You can check your membership status from the link below.
https://medibang.com/myProfile/premium/
※You must have a MediBang account to access this webpage.
【For iPhone, Android Users】
Access the "Check my Plan" button located on the far top left of the app's main menu to check your membership.
【For iPad Users】
Access the "Check my Plan" button located on the left side menu of the app's main menu to check your membership.
Q
What is a «Friend Team»?
A
This is the team you belong to, and the one of the other users would be the "owner" of the team.
Q
What is the Renewal Period?
A
During this period you can extend MediBang Premium your annual memberships and/or downgrade your cloud storage 30 days early from the effective date.
The process on how to upgrade your cloud storage will remain the same separate from the effective date.
Q
What is Cloud Storage?
A
Click on this link below for more information on "cloud storage".
https://medibangpaint.com/cloud/
Q
What is «Team Production»?
A
Click on this link below for more information on "team production".
https://medibangpaint.com/team/
Q
For some reason I can’t use MediBang Premium anymore.
A
Please try the method described in the FAQ below.
https://medibangpaint.com/ru/faq/17428/
Q
How do you check your cloud storage?
A
【For PC Users】
You can check your membership status from the link below.
https://medibang.com/myProfile/premium/
※You must have a MediBang account to access this webpage.
【For iPhone, Android Users】
Access the "Check my Plan" button located on the far top left of the app's main menu to check your membership.
【For iPad Users】
Access the "Check my Plan" button located on the left side menu of the app's main menu to check your membership.
Q
Do you need an official account to purchase «MediBang Premium»?
A
【For those who purchased online】
You must register a MediBang account.
【For those who purchased in the Apple Store, Google Play Store】
You do not need a MediBang account to purchase the Premium, but some services（Version Management, Cloud Storage）will be inaccessible、so we recommend registered use of a MediBang account.
Q
Can I still use the (Creative Pack) paid option plan?
A
You can still use the paid option plan. But we still recommend joining MediBang Premium to ensure enough storage space.
Q
What is the difference between the Cloud Storage’s «File Size» and «Storage Usage»?
A
"File Size: is the amount of mdp file capacity saved to your cloud storage.
"Storage Usage" is the amount including the "file size" as well as the file's "version information".
MediBang Premium, новая услуга MediBang Paint, теперь доступна!
Вы получите неограниченное количество кистей и материалов, полный доступ ко всем функциям MediBang Paint, а также множество других преимуществ, которые помогут вам в ваших творческих начинаниях.
