FAQ

How to use MediBang Paint

I don’t know how to use the materials I bought on ART street.

Please click here to learn how to use ARTstreet materials. If you somehow still cannot use ARTstreet materials even after following the instructions on the website, please contact us here with the name and URL of the product. We apologize for any inconvenience.

I want to access my work that was previously saved in the cloud without subscribing to MediBang Premium

We do apologize for the inconvenience. You can use the 1 week free trial available on the Google Play Store or Apple App Store in order to access your work and move it off the MediBang cloud. There will be no charge if you cancel the subscription during the free trial, so we encourage you to subscribe, even if just temporarily. The free trial is not available for those who sign up for Premium on the MediBang website, so please take note.

Where can I find the list of supported external devices?

Operating Systems for MediBang Paint

MediBant Paint for PC

Windows 10 and above, MacOS 11 and above

MediBang Paint for iPad

iPadOS 11 and above

MediBang Paint for Android

OS 8 and above.

MediBang Paint for iPad

iOS11 and above.

External devices confirmed to support MediBang Paint

MediBang Paint for iPad

Apple Pencil (only on iPads that support Apple Pencils) Adonit Pixel Adonit Pixel Pro（iPad Pro only) Intuos® Creative Stylus Intuos® Creative Stylus 2 Bamboo Stylus fineline Bamboo Fineline 2 Bamboo Fineline 3 Bamboo Sketch Jot Script Jot Touch 4 Jot Touch with Pixelpoint Sonar Pen

MediBang Paint Pro for PC

Wacom Pen Tablets and Stylus

MediBang Paint for iPhone

Adonit Pixel Intuos® Creative Stylus Intuos® Creative Stylus 2 Bamboo Stylus fineline Bamboo Fineline 2 Bamboo Fineline 3 Bamboo Sketch Sonar Pen

Is there a way to restore some products that are no longer available, such as the Creative Pack?

If you have purchased products that are currently discontinued, such as the Creative Pack, please click the Restore Purchased Item button on the plan review screen of MediBang Premium. The item will be restored if you're using the same store account as when you purchased it, and you'll be able to use the item as before. https://medibang.com/faq/#faq_premium10

How can I block the ads?

You can block the advertisement in the following circumstances.

When you subscribe to MediBang Premium
If you have purchased paid features that were previously sold
When your creator rank reaches bronze or higher by posting artwork on ARTstreet

*Please visit the following link to learn more about the Creator Rank. https://medibang.com/page/about-creatorrank/

Is it possible to batch download cloud data?

Batch downloading of art data is not currently available.

I can’t use some of the cloud features.

The part of cloud functions is not possible to use if the MediBang account is not logged in or if the email address of the account is not certified. Please try to login to your account or certify the email address. If you are not a registered user of MediBang Premium, some of the cloud functions are not available in MediBang Paint and JUMP PAINT. The restricted features are as follows.

- Cloud storage up to 3GB.
- Available number of teams to join is up to 3.
- Available work versions to go back with the recall function are the latest 3.

Work data will not be deleted immediately even if the data exceeds the limit. The cloud features are available by subscribing to MediBang Premium and adding additional cloud storage capacity. You cannot sign up for Premium from the JUMP PAINT app, so please visit the following link. https://medibang.com/myProfile/premium/ Limited brushes and materials in MediBang Premium are not available in JUMP PAINT, so please purchase them from the following link. https://medibang.com/materials/list/?mType=premium *Premium is the target product type. Please visit the following link to learn more about MediBang Premium. https://medibang.com/medibangPremium/

Will the art data associated with a team be deleted when the team disbands?

No, a team's art data is linked to its owner's cloud, so it remains in the owner's cloud.

Can the owner of a team leave his team?

Owners cannot resign from their team without deleting the team.

Can the owner of a team transfer his owner rights to other team members?

Owners cannot delegate their owner authority to other team members.

How can I download brushes from the cloud?

Follow the steps below to download the brushes from the MediBang cloud. ダウンロード方法pro

Are the Halftone materials made for digital use only? Will they also look good when printed?

Halftone Materials are currently available in two resolutions: 350 dpi and 600 dpi. If you plan on printing your artwork, we recommend that you use the 600 dpi version. However if you only intend on publishing online, either resolution will work fine.

Help with MediBang Paint

The ads I’m seeing in my app contain inappropriate content. Can I hide them?

Unfortunately, the content of ads is not something that MediBang Inc can directly control. We encourage you to report ads with offensive content by clicking on the icon in the top right corner of the ad. All reported ads will be handled with by the advertisement service, and we appreciate your cooperation.

I can’t access Google Drive directly from the app.

Due to Google's recent policy change, access to Google Drive from third-party applications has been blocked. We are working to resolve this issue, but cannot say for certain when there will be a fix available. We apologize for any inconvenience this may cause.

If I can’t draw at all on my canvas, what settings should I check?

Please check the following settings.

The "use pen pressure" setting is disabled.
Palm rejection is disabled.
You have not selected text layers.
You are not using faint colors on bit layers.
You did not accidentally select the Eraser tool.
You are have not accidentally switched from the primary color or secondary color to the transparent color.

If after checking the above settings you still cannot make any marks on your canvas, please Contact Us.

Why am I still being charged for Medibang Premium after deleting my MediBang account?

MediBang Premium monthly plans are not automatically canceled when you delete your MediBang account. If you subscribed to the monthly plan from either the Google Play or App Store, you will still need to cancel it within the respective stores even after deleting your MediBang Account. Please visit the following link to learn more. In addition, if you'd like to request a refund for reasons such as missing the cancellation deadline, depending on the guidelines of the store, both the Google Play and App stores may handle your refund request. Please check how to request a refund and contact each app store.

I can’t log in to the application.

There are 2 possible causes as to why you can't log in.

You entered an incorrect password

Please check that you have entered your password correctly and without case errors. If the problem still persists, try resetting your password. To reset your password, click here. Enter the email registered to your MediBang account, fill out the Captcha, and click the Send button. An email with the URL to the password reset page will be sent to the email address you entered.Visit the link and you can enter a new password to use with your account.

You entered an incorrect email address

Please check that the email address you entered as the login is correct and without any capitalization errors. For example, if the email address you used to register is "xxxxx@xxxxxx", you won't be able to receive the email if you enter it as "Xxxxx@xxxxxx" If you still cannot access your account, please contact us here.

Why can’t I use the app in China?

MediBang Paint has been removed from the Chinese App Store and Google Play Store. If you are a user based in China and wish to use MediBang Paint, we recommend purchasing the Steam edition. Click here to access MediBang Paint for Steam.

I can’t open my work even though I use less than 3GB of cloud storage.

It is possible that the work file you are trying to open is a team file owned by other users. If the owner's cloud storage exceeds the limit, the accessibility of the work owned by that user will also be restricted. Please ask the user about the status of their cloud storage.

I’m having problems with a file format other than the native MDP

We are unable to provide any guidance on file formats other than the standard MediBang Paint file format (.mdp).

It says that the SSL handshake has failed.

This may be due to the settings of your firewall or other anti-virus software. Please try disabling the software or checking the settings (please refer to the manuals for each application to see how to set them up) and see if the problem persists.

An error occurred in the PC version of MediBang Paint

Prior to the error occurring, was any new software recently installed or had the operating system been recently updated? MediBang Paint may not work properly when certain software is installed. Please uninstall any recently installed software and restart the PC and check if the error resolves itself. If you are still getting an error message after trying this, please contact us here.

I can’t get my pen pressure to work

Restart your PC and see if that fixes the issue. However, if the problem persists after, try the following steps.

For Wacom Tablets

Uninstall the tablet driver and delete any unnecessary files (For information on how to delete unnecessary files, contact the manufacturer).
Download the latest driver for your PC and tablet OS from the manufacturer’s driver download page. Install the driver using the correct procedure.
Restart your PC.

If the problem persists after you have tried the above steps, please let us know using the contact form, including the model number of your tablet, the version of the driver you have installed, and a description of the problem you are experiencing.

For non-Wacom Tablets

Check your tablet's driver to ensure it doesn't need to be updated. If the problem continues even after ensuring the driver is up to date, open the Brush Environment Settings window from the File menu in MediBang Paint. Then try the following steps to see if the problem is resolved.

Change the items in the Brush Coordinate.
Deselect the "Validate native OS pen pressure detection" checkbox in the Pen Pressure Detection.
Check the "Ignore tablet event" box in the Pen Pressure Detection.
Change the conditions in the check list of the Pen Pressure Detection to find the combination that works correctly.
Check the “Check if there is a problem with HUION Tablet” box in the Pen Tablet if you have a Huion tablet.

Some tablets may work correctly if you check the "Validate native OS pen pressure detection" checkbox in the Pen Pressure Detection with the driver uninstalled. Unfortunately, MediBang's support team does not currently accept inquiry forms about issues with non-Wacom tablets. So please understand that if the problem persists after you've tried all of the above steps, we cannot offer any further guidance.

[Windows] I can’t install Medibang Paint

When you download MediBang Paint for Windows, you will be asked if you wish to install the "VC++ Runtime". If you get an error message when trying to install the VC++ Runtime, you may have already downloaded the old VC++ Runtime. In this case, please do one of the following: 1.Uninstall your current VC++ Runtime and reinstall MediBang Paint. 2. Uninstall the VC++ Runtime, reinstall the VC++ Runtime, and then reinstall MediBang Paint. 3. Press "No" in the VC++ Runtime installation confirmation dialog and install MediBang Paint only. (You may not be able to install MediBang Paint if you do this.)

The application doesn’t work properly after updating to the latest version. Can I revert to the old version?

If there is a download link to the old version in the Update History, you can download from there.

I don’t see a create manga function in MediBang Paint?

To use the create manga function, you will need to log in to an existing MediBang account. Please click here to sign up for a MediBang account, free of charge, if you do not already have one.

About your MediBang account

I want to delete my MediBang account. If I submit a request, can you do it for me?

In principle, it is not possible for our company to process this kind of deletion procedure at the request of our users. The reason is because our administration doesn't have the means to verify whether the deletion request comes from the user themself. We cannot delete anyones account without the means of verifying their identity. However, if you still wish to delete your MediBang account, please proceed to the Withdraw page. Prior to proceeding, we recommend that you confirm all of the listed items on the Withdraw page and understand that you cannot restore your MediBang account after it has been deleted.

About copyrights on using cloud materials

Can I legally publish or sell work that I created using MediBang Paint’s materials/cloud brushes?

Yes, you can publish/sell your work created on MediBang using any of our company's tools with no legal issue. There is no problem with publishing/selling work created with materials/brushes provided by MediBang for both personal/commercial use. Please feel free to use them to your heart's content and do not worry about asking for our permission. Enjoy creating!

About MediBang Premium

Switching from a monthly to an annual plan

To change your MediBang Premium plan from monthly to annual, you must purchase the annual subscription on our website and then cancel your current monthly plan in the App Stores. You will need to sign in to your account via a browser to make a purchase on our website. Before making a purchase, please check that the account you are logged in to is the same account you are using for the application. https://medibang.com/faq/#faq_premium20 Learn more about annual subscriptions https://medibang.com/medibangPremium/ Learn more about canceling your subscription https://medibangpaint.com/faq/37897/

I accidentally signed up for MediBang Premium using the wrong account. Can I change the linked account?

If you paid for your Premium subscription via the MediBang website:

It is unfortunately not possible to transfer the Premium plan to other accounts.

If you purchased the premium subscription on MediBang Paint for Android or iOS (iPhone, iPad):

Then via the Google Play/App Store, please log in to the app you purchased the subscription with while using the account you want to switch to and then proceed with restoring your purchased items. You can restore purchased items from home screen of MediBang Paint app. Look for "Restore purchased items" or "Verify Current Plan" on the sidebar, tap it, and then select "Verify your MediBang Premium Status."

What does “signed up on other platforms” mean?

"Signed up on other platforms" means that you originally signed up for MediBang Premium on a different version of the application than the one you are currently using. For example:

If you signed up on the iPad app, but are using it for iPhone.
If you signed up on the Android version of MediBang Paint, but are now using the iPad app.
If you initially bought the annual subscription on our site, but are using the app for Android/iPad, etc.

Your MediBang Premium subscription allows you unlimited use of the service across unlimited devices, so there will be no problem with cross-saving. MediBang Premium is designed to make it easy for you to work at home or on the go.

Can I get a refund?

Refund policies vary depending on the platform you purchased MediBang Premium from. We do not offer refunds for payments made via our official website. If you paid through an app service, then you will need to request a refund from the respective store.

Click here to request a refund on the App Store

Click here to request a refund on the Google Play store

I don’t have a credit card or the means to make online purchases. Is there still a way to sign up for MediBang Premium?

Even if you don't have a credit card, it is possible to pay for MediBang Premium. You can use Google Play Store gift cards and Apple gift cards to sign up for MediBang Premium on the Android and iOS versions of the MediBang Paint application. Your MediBang account easily syncs across any device you own. No matter which version of the app (PC, Android, iPhone, or iPad) you sign up for MediBang Premium on, you can access Premium services on any device where you are logged in to your MediBang account on. Even if you sign up for the service via the App Store on your iPhone, so long as you sign in to your account on the PC version of MediBang Paint, you can use all the Premium features to your heart's content!

What is the difference between the Creative Plan on Amazon Appstore and MediBang Premium?

The Creative Plan is a limited product on Amazon Appstore and it's different from MediBang Premium. In addition to the features of the Creative Plan in the Amazon store, MediBang Premium has more features such as the cloud storage upgrade and unlimited use of premium brushes and materials. If you wish to change your subscription from Creative Plan to MediBang Premium, you'll need to cancel your Creative Plan subscription and sign up for MediBang Premium. Please note that signing up for MediBang Premium will not automatically cancel your Creative Plan subscription. Please visit the following link to find out more about MediBang Premium. https://medibang.com/medibangPremium/ Please visit the following link to find out how to cancel the Creative Plan. https://www.amazon.com/gp/help/customer/display.html?nodeId=GPVS38BEKXWQS7R8

Why am I still being charged for Medibang Premium after deleting my MediBang account?

After I exceeded the storage limits of my MediBang Premium subscription, when I opened my cloud data the layers were forcibly merged. How do I fix this?

When you exceed the storage limit of your MediBang Premium subscription, the data opened within the MediBang Paint application will be in PNG format. The layers of the original file data have not been permanently merged and will be converted back to the original MDP format after you increase your cloud storage within MediBang Premium.

I am a MediBang Premium 300 subscriber and my cloud storage has exceeded 300GB.

We recommend the high capacity plan. You are currently subscribed to the other plan, so you will be charged the difference. You will also need to log in to make a payment. The purchase screen will show the username and ID logged in, so please check that this is the account you are using before making the purchase. <To buy the 500GB plan> https://medibang.com/myProfile/premium/purchase/tier4_year/ <To buy the 1TB plan> https://medibang.com/myProfile/premium/purchase/tier5_year/ <To buy the 1.5TB plan> https://medibang.com/myProfile/premium/purchase/tier6_year/ <To buy the 2TB plan> https://medibang.com/myProfile/premium/purchase/tier7_year/ <To buy the 2.5TB plan> https://medibang.com/myProfile/premium/purchase/tier8_year/ <To buy the 3TB plan> https://medibang.com/myProfile/premium/purchase/tier9_year/

Is it possible to upgrade the MediBang Premium plans in the middle of the plan period?

You can change to other plans during the period of the plan you are currently subscribed to. If you have made your payment on the web, when you upgrade the plan, you will be charged the difference calculated from the amount already paid and the remaining period and fee of the upgraded plan. If you downgrade your plan, we will not refund the difference and you will be treated as a continuing subscriber and the downgraded plan will be applied when the current plan expires. If you are paying through the App Store or Google Play Store, the price calculation is done by each store, so please contact them.

I was charged twice for MediBang Premium

Depending on your credit card company, you may have been charged, refunded and then charged again. MediBang will never charge you in excess of the amount of your purchase. Please contact your credit card company for further details.

How do I cancel/unsubscribe from MediBang Premium?

If you signed up via the app: Continue with the cancellation procedure from the app store of the respective platform on which you purchased the subscription. ▽App Store https://support.apple.com/en-us/118428 ▽Google Play https://support.google.com/googleplay/answer/7018481 If you signed up via web: On the User Information page, you can cancel the auto-renewal by selecting 'Cancel' under 'End Date' in the 'The Current Active Plan' section *You will still be able to use the MediBang Premium features until the end date even if you stop the auto-renewal. ※Even if you cancel the auto-renewal, you will still have access to all of MediBang Premium's features until the 'End Date' listed on your account. Find the User Information page here: https://medibang.com/myProfile/premium/ ※If you purchased a MediBang Premium subscription using WebMoney or AliPay, there is no auto-renewal in those cases, so no cancellation procedures are required.

Do I need to sign up for MediBang to purchase MediBang Premium?

[Purchasing on the website]

You will need to sign up for a MediBang Paint account.

[Purchasing on Apple Store or Google Play Store]

It is possible to purchase without creating a MediBang Paint account, but some features will not be available (including version control or cloud storage). It is recommended that you use the application after signing up for a MediBang account and logging in.

What’s the difference between the “File Size” and the “Storage Usage” in Cloud Storage?

File Size: the amount of mdp file capacity saved to your cloud storage. Storage Usage: the total amount of data, which includes both the file size as well as the file's version information.

What is the “Group Project” feature?

Click here for more information on the "Group Project" feature in MediBang.

How does MediBang’s cloud storage work?

Click here for more information on our cloud storage

What happens when the cloud storage exceeds its limit?

If your cloud storage reaches its limit, you will not be able to save new work or transfer teams, and you will not be able to open work in the cloud storage in MediBang Paint. If this happens, it's recommended that you subscribe to MediBang Premium to get additional storage. *Work files in excess of storage capacity will be deleted after a period of time.

What is a “Friend Team”?

A friend team is a team that you are a member of and that is owned by someone other than you.

How can I check my cloud storage?

[For PC] You can check your current subscription plan from the link below. https://medibang.com/myProfile/premium/ *You need to be signed in to your MediBang account to access this page. [For iPhone, Android] You can check your current plan from the "Check my plan" page in the top left menu on the app's home screen. [For iPad] You can check your current plan from the "Check my plan" page in the menu on the left side of the app's home screen.

How can I check the number of my team members?

[For PC] You can check the current number of team members by clicking on the link below. https://medibang.com/creators/myteam/ *You need to be signed in to your MediBang account to access this page. [For iPad, iPhone, Android] You can check your current status from the "Check my plan" page in the main menu of the app.

How do I use a Coupon Code?

You can purchase paid plans and features from MediBang Premium specific to the coupon code. You can find how to enter your coupon code through the information on the promo.

Can I still use the (Creative Pack) paid option plan?

You can still use the individually paid option plans without subscribing to MediBang Premium. However, we recommend joining Premium to ensure enough space in your cloud storage.

For some reason I can’t use MediBang Premium anymore.

Please click here and refer to the method described in this FAQ.

How much does MediBang Premium cost?

Below are each plans' yearly membership fee. [MediBang Premium] Price：2,480Yen/Year Cloud Capacity：20GB [MediBang Premium100] Price：3,980Yen/Year Cloud Capacity：100GB [MediBang Premium300] Price：7,980Yen/Year Cloud Capacity：300GB

What is “Version Management”?

Version Management is where your data save history and files are managed. Here you can check the latest three saved edits, including the latest saved file. However, with MediBang Premium there is no limit to the amount of saved edits you can recall. Using this function requires a MediBang account.

What is the Renewal Period?

During the renewal period, you can choose to renew your annual MediBang Premium subscription and upgrade/downgrade your cloud storage starting from 30 days prior to the expiration date of your subscription. The process on how to upgrade your cloud storage will remain the same separate from the effective date. If you do not choose to renew your subscription, it will not automatically renew.

How can I pay for Medibang Premium?

For iPhone/iPad/Android Users:

Choose your mode of payment from your platforms' app stores.

For Windows/Mac Users:

You can use your credit card, and services such as WebMoney and Alipay and PayPal and Amazon Pay.

What will happen when your Team Affiliation maxes out?

When team affiliation maxes out, joining a team outside your first team will be cancelled and your activities outside your bulletin will be limited.

How can I check my subscription status?

PC Users

You can check your membership status from this link using your MediBang account login information.

iPhone and Android Users

You can use the "Check My Plan" button located on the far top left of the app's main menu to check your membership.

iPad Users

You can use the "Check My Plan" button located on the left side menu of the app's main menu to check your membership.

How to use MediBang Paint

Help with MediBang Paint

About your MediBang account

About copyrights on using cloud materials

About MediBang Premium

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