[For those who purchased on the website]
- Make sure you have the latest version of MediBang Paint.
- Access the following URL (you need to be logged in).
Check that the item of the platform you purchased is in the list of “The Current Activate Plan”.
https://medibang.com/myProfile/premium/
- Check that you have logged in to your MediBang Paint with the account you used in step 2.
If the problem persists after following the steps above, please contact us using the contact form.
[For those who purchased on Apple Store]
- Make sure you have the latest version of MediBang Paint.
- Check the payment history of the platform that you used to make your purchase to see if payment for your item has been made.
- Check that the purchased items have not expired.
- Ensure that you are signed in to the device on which you installed MediBang Paint with the Apple ID of the platform on which you made the purchase.
- Access the “Check my plan” page in MediBang Paint that you used in step 4 and try “Restore paid items”.
If the problem persists after following the steps above, please contact us using the contact form.
[For those who purchased on Google Play]
- Make sure you have the latest version of MediBang Paint (For Android devices, this procedure is only available for MediBang Paint purchased from the Google Store. The application purchased from the Google Store doesn’t have an alphabet at the end of the version name).
- Check the payment history of the platform that you used to make your purchase to see if payment for your item has been made.
- Check that the purchased items have not expired.
- Ensure that you are signed in to the device on which you installed MediBang Paint with the Google Account of the platform on which you made the purchase.
- Access the “Check my plan” page in MediBang Paint that you used in step 4 and try “Restore paid items”.
If the problem persists after following the steps above, please contact us using the contact form.
