MediBang Paint FAQ Android

FAQ

How to use MediBang Paint

I want to rearrange the order of brushes in a set.

You can move brushes up and down by clicking the ↑↓ icon in the upper right corner of the "Set" tab.

I watched an ad but I can’t use the materials and fonts for free.

Please watch a video ad for each material and each font respectively to use them for free.

I want to search for a brush.

You can search by category by clicking the filter icon in the upper right corner of the "Brush" tab.

I want to organize my frequently used brushes into a list.

Click the "+" next to each brush to store the brush in the "Set" tab.

I can’t see video ads.

There may be a problem with your network connection. Please check your connection status.

I don’t know how to use the materials I bought on ART street.

Please click here to learn how to use ARTstreet materials. If you somehow still cannot use ARTstreet materials even after following the instructions on the website, please contact us here with the name and URL of the product. We apologize for any inconvenience.

I want to access my work that was previously saved in the cloud without subscribing to MediBang Premium

We do apologize for the inconvenience. You can use the 1 week free trial available on the Google Play Store or Apple App Store in order to access your work and move it off the MediBang cloud. There will be no charge if you cancel the subscription during the free trial, so we encourage you to subscribe, even if just temporarily. The free trial is not available for those who sign up for Premium on the MediBang website, so please take note.

Is there a way to restore some products that are no longer available, such as the Creative Pack?

If you have purchased products that are currently discontinued, such as the Creative Pack, please click the Restore Purchased Item button on the plan review screen of MediBang Premium. The item will be restored if you're using the same store account as when you purchased it, and you'll be able to use the item as before. https://medibang.com/faq/#faq_premium10

How can I block the ads?

You can block the advertisement in the following circumstances.

When you subscribe to MediBang Premium
If you have purchased paid features that were previously sold
When your creator rank reaches bronze or higher by posting artwork on ARTstreet

*Please visit the following link to learn more about the Creator Rank. https://medibang.com/page/about-creatorrank/

Is it possible to batch download cloud data?

Batch downloading of art data is not currently available.

I can’t use some of the cloud features.

The part of cloud functions is not possible to use if the MediBang account is not logged in or if the email address of the account is not certified. Please try to login to your account or certify the email address. If you are not a registered user of MediBang Premium, some of the cloud functions are not available in MediBang Paint and JUMP PAINT. The restricted features are as follows.

- Cloud storage up to 3GB.
- Available number of teams to join is up to 3.
- Available work versions to go back with the recall function are the latest 3.

Work data will not be deleted immediately even if the data exceeds the limit. The cloud features are available by subscribing to MediBang Premium and adding additional cloud storage capacity. You cannot sign up for Premium from the JUMP PAINT app, so please visit the following link. https://medibang.com/myProfile/premium/ Limited brushes and materials in MediBang Premium are not available in JUMP PAINT, so please purchase them from the following link. https://medibang.com/materials/list/?mType=premium *Premium is the target product type. Please visit the following link to learn more about MediBang Premium. https://medibang.com/medibangPremium/

Will the art data associated with a team be deleted when the team disbands?

No, a team's art data is linked to its owner's cloud, so it remains in the owner's cloud.

Can the owner of a team leave his team?

Owners cannot resign from their team without deleting the team.

Can the owner of a team transfer his owner rights to other team members?

Owners cannot delegate their owner authority to other team members.

How can I download brushes from the cloud?

Follow the steps below to download the brushes from the MediBang cloud. ダウンロード方法pro

Is it possible to change the shape of the panels after they are finished?

On MediBang Paint (desktop version) you can enlarge/reduce the size of panels, or transform and move them by clicking on the arrow-shaped icon at the top of the Divide tool and selecting the panel materials you want to edit. On tablets and phones, the icon looks like this. iPad:

iPhone:

Android:

For iPad and Android, the Arrow tool is located to the side of the Divide tool at the top right of the screen. For iPhone, you need to open the toolbar at the top left of the screen to select the Operation tool.

Are the Halftone materials made for digital use only? Will they also look good when printed?

Halftone Materials are currently available in two resolutions: 350 dpi and 600 dpi. If you plan on printing your artwork, we recommend that you use the 600 dpi version. However if you only intend on publishing online, either resolution will work fine.

It’s not possible to write text vertically?

It is possible. For PC and iOS, you can write text vertically by selecting the “Vertical” checkbox in the Text tool. For Android only, you need to select the vertical "ABC" icon to make text vertical.

Help with MediBang Paint

The ads I’m seeing in my app contain inappropriate content. Can I hide them?

Unfortunately, the content of ads is not something that MediBang Inc can directly control. We encourage you to report ads with offensive content by clicking on the icon in the top right corner of the ad. All reported ads will be handled with by the advertisement service, and we appreciate your cooperation.

I can’t access Google Drive directly from the app.

Due to Google's recent policy change, access to Google Drive from third-party applications has been blocked. We are working to resolve this issue, but cannot say for certain when there will be a fix available. We apologize for any inconvenience this may cause.

My app is laggy and slow!

While MediBang Paint is a lightweight software, there are still certain circumstances under which it will slow down. If you use a large size for your canvas, have many layers on your file, use a high Correction setting for your brushwork, or do not have enough storage space on your device, sometimes the app will lag. Putting a heavy load on your device can sometimes cause the application to crash. Please keep this in mind while working.

I uninstalled the app and it deleted all my work!

When it comes to the mobile (Android/iOS) versions of MediBang Paint, if the data is not stored on a cloud service, any local files will be deleted when the application is uninstalled. Files that were stored in the cloud will automatically sync upon logging into your MediBang Paint account, but there is no way of restoring local files that have been deleted. Please take note of where you have saved your work before uninstalling MediBang Paint for any reason.

If I can’t draw at all on my canvas, what settings should I check?

Please check the following settings.

The "use pen pressure" setting is disabled.
Palm rejection is disabled.
You have not selected text layers.
You are not using faint colors on bit layers.
You did not accidentally select the Eraser tool.
You are have not accidentally switched from the primary color or secondary color to the transparent color.

If after checking the above settings you still cannot make any marks on your canvas, please Contact Us.

Why am I still being charged for Medibang Premium after deleting my MediBang account?

MediBang Premium monthly plans are not automatically canceled when you delete your MediBang account. If you subscribed to the monthly plan from either the Google Play or App Store, you will still need to cancel it within the respective stores even after deleting your MediBang Account. Please visit the following link to learn more. In addition, if you'd like to request a refund for reasons such as missing the cancellation deadline, depending on the guidelines of the store, both the Google Play and App stores may handle your refund request. Please check how to request a refund and contact each app store.

I can’t log in to the application.

There are 2 possible causes as to why you can't log in.

You entered an incorrect password

Please check that you have entered your password correctly and without case errors. If the problem still persists, try resetting your password. To reset your password, click here. Enter the email registered to your MediBang account, fill out the Captcha, and click the Send button. An email with the URL to the password reset page will be sent to the email address you entered.Visit the link and you can enter a new password to use with your account.

You entered an incorrect email address

Please check that the email address you entered as the login is correct and without any capitalization errors. For example, if the email address you used to register is "xxxxx@xxxxxx", you won't be able to receive the email if you enter it as "Xxxxx@xxxxxx" If you still cannot access your account, please contact us here.

Why can’t I use the app in China?

MediBang Paint has been removed from the Chinese App Store and Google Play Store. If you are a user based in China and wish to use MediBang Paint, we recommend purchasing the Steam edition. Click here to access MediBang Paint for Steam.

I can’t draw lines in the Android app.

Please check the following settings in the app

Enable pen pressure
Enable palm rejection

If these settings are enabled, you will not be able to draw with anything other than the Stylus Pen that supports pen pressure.

I can’t open my work even though I use less than 3GB of cloud storage.

It is possible that the work file you are trying to open is a team file owned by other users. If the owner's cloud storage exceeds the limit, the accessibility of the work owned by that user will also be restricted. Please ask the user about the status of their cloud storage.

I’m having problems with a file format other than the native MDP

We are unable to provide any guidance on file formats other than the standard MediBang Paint file format (.mdp).

I can’t restore my purchased items

If you are unable to restore MediBang Premium, please check the following information below:

Make sure that you have the latest version of MediBang Paint. (On Android, this method is only available with MediBang Paint obtained from the Google Play Store; the version of MediBang Paint without the alphabet at the end is the app obtained from the Google Play Store.)
Please check the purchase history of the platform where you purchased the item to ensure that the payment for the item has been completed.
Please make sure that any items you have already paid for have not expired.

If the problem persists, please contact us from the contact form.

I don’t see a create manga function in MediBang Paint?

To use the create manga function, you will need to log in to an existing MediBang account. Please click here to sign up for a MediBang account, free of charge, if you do not already have one.

About your MediBang account

I want to delete my MediBang account. If I submit a request, can you do it for me?

In principle, it is not possible for our company to process this kind of deletion procedure at the request of our users. The reason is because our administration doesn't have the means to verify whether the deletion request comes from the user themself. We cannot delete anyones account without the means of verifying their identity. However, if you still wish to delete your MediBang account, please proceed to the Withdraw page. Prior to proceeding, we recommend that you confirm all of the listed items on the Withdraw page and understand that you cannot restore your MediBang account after it has been deleted.

About copyrights on using cloud materials

Can I legally publish or sell work that I created using MediBang Paint’s materials/cloud brushes?

Yes, you can publish/sell your work created on MediBang using any of our company's tools with no legal issue. There is no problem with publishing/selling work created with materials/brushes provided by MediBang for both personal/commercial use. Please feel free to use them to your heart's content and do not worry about asking for our permission. Enjoy creating!

About MediBang Premium

Switching from a monthly to an annual plan

To change your MediBang Premium plan from monthly to annual, you must purchase the annual subscription on our website and then cancel your current monthly plan in the App Stores. You will need to sign in to your account via a browser to make a purchase on our website. Before making a purchase, please check that the account you are logged in to is the same account you are using for the application. https://medibang.com/faq/#faq_premium20 Learn more about annual subscriptions https://medibang.com/medibangPremium/ Learn more about canceling your subscription https://medibangpaint.com/faq/37897/

I accidentally signed up for MediBang Premium using the wrong account. Can I change the linked account?

If you paid for your Premium subscription via the MediBang website:

It is unfortunately not possible to transfer the Premium plan to other accounts.

If you purchased the premium subscription on MediBang Paint for Android or iOS (iPhone, iPad):

Then via the Google Play/App Store, please log in to the app you purchased the subscription with while using the account you want to switch to and then proceed with restoring your purchased items. You can restore purchased items from home screen of MediBang Paint app. Look for "Restore purchased items" or "Verify Current Plan" on the sidebar, tap it, and then select "Verify your MediBang Premium Status."

What does “signed up on other platforms” mean?

"Signed up on other platforms" means that you originally signed up for MediBang Premium on a different version of the application than the one you are currently using. For example:

If you signed up on the iPad app, but are using it for iPhone.
If you signed up on the Android version of MediBang Paint, but are now using the iPad app.
If you initially bought the annual subscription on our site, but are using the app for Android/iPad, etc.

Your MediBang Premium subscription allows you unlimited use of the service across unlimited devices, so there will be no problem with cross-saving. MediBang Premium is designed to make it easy for you to work at home or on the go.

Can I get a refund?

Refund policies vary depending on the platform you purchased MediBang Premium from. We do not offer refunds for payments made via our official website. If you paid through an app service, then you will need to request a refund from the respective store.

Click here to request a refund on the App Store

Click here to request a refund on the Google Play store

I don’t have a credit card or the means to make online purchases. Is there still a way to sign up for MediBang Premium?

Even if you don't have a credit card, it is possible to pay for MediBang Premium. You can use Google Play Store gift cards and Apple gift cards to sign up for MediBang Premium on the Android and iOS versions of the MediBang Paint application. Your MediBang account easily syncs across any device you own. No matter which version of the app (PC, Android, iPhone, or iPad) you sign up for MediBang Premium on, you can access Premium services on any device where you are logged in to your MediBang account on. Even if you sign up for the service via the App Store on your iPhone, so long as you sign in to your account on the PC version of MediBang Paint, you can use all the Premium features to your heart's content!

Why am I still being charged for Medibang Premium after deleting my MediBang account?

After I exceeded the storage limits of my MediBang Premium subscription, when I opened my cloud data the layers were forcibly merged. How do I fix this?

When you exceed the storage limit of your MediBang Premium subscription, the data opened within the MediBang Paint application will be in PNG format. The layers of the original file data have not been permanently merged and will be converted back to the original MDP format after you increase your cloud storage within MediBang Premium.

I am a MediBang Premium 300 subscriber and my cloud storage has exceeded 300GB.

We recommend the high capacity plan. You are currently subscribed to the other plan, so you will be charged the difference. You will also need to log in to make a payment. The purchase screen will show the username and ID logged in, so please check that this is the account you are using before making the purchase. <To buy the 500GB plan> https://medibang.com/myProfile/premium/purchase/tier4_year/ <To buy the 1TB plan> https://medibang.com/myProfile/premium/purchase/tier5_year/ <To buy the 1.5TB plan> https://medibang.com/myProfile/premium/purchase/tier6_year/ <To buy the 2TB plan> https://medibang.com/myProfile/premium/purchase/tier7_year/ <To buy the 2.5TB plan> https://medibang.com/myProfile/premium/purchase/tier8_year/ <To buy the 3TB plan> https://medibang.com/myProfile/premium/purchase/tier9_year/

Is it possible to upgrade the MediBang Premium plans in the middle of the plan period?

You can change to other plans during the period of the plan you are currently subscribed to. If you have made your payment on the web, when you upgrade the plan, you will be charged the difference calculated from the amount already paid and the remaining period and fee of the upgraded plan. If you downgrade your plan, we will not refund the difference and you will be treated as a continuing subscriber and the downgraded plan will be applied when the current plan expires. If you are paying through the App Store or Google Play Store, the price calculation is done by each store, so please contact them.

I paid for MediBang Premium but can’t access the features

If You Subscribed via the MediBang Website

First, check to ensure you have the latest version of MediBang Paint installed and then click this link. Note that you may need to log in using your MediBang account if you are not already in order to access your user information page. On your user information page, check under "The Current Active Plan" to check that your MediBang Premium subscription is there. After confirming your subscription status on the website, once again confirm that you logged in on the correct account for the device where you are using MediBang Paint. If the problem persists after following the steps above, please contact us using the contact form.

If You Subscribed via the App Store

First, check to ensure your version of the MediBang Paint app is up to date. Then under your App Store account, click Subscriptions to check that your MediBang Premium subscription is active. Ensure that you are signed in on your device using the same Apple ID that you used to subscribe to MediBang Premium. Open the MediBang Paint app and in the left column of the gallery, tap Verify Plan or Restore Paid Items. If the problem persists after following the steps above, please contact us using the contact form.

If You Subscribed via the Google Play Store

First, check to ensure your version of the MediBang Paint app is up to date. Then under your Google Play Store account, click Subscriptions to check that your MediBang Premium subscription is active. Ensure that you are signed in on your device using the same Apple ID that you used to subscribe to MediBang Premium. Open the MediBang Paint app and in the left column of the gallery, tap Verify Plan or Restore Paid Items. If the problem persists after following the steps above, please contact us using the contact form.

How do I cancel/unsubscribe from MediBang Premium?

If you signed up via the app: Continue with the cancellation procedure from the app store of the respective platform on which you purchased the subscription. ▽App Store https://support.apple.com/en-us/118428 ▽Google Play https://support.google.com/googleplay/answer/7018481 If you signed up via web: On the User Information page, you can cancel the auto-renewal by selecting 'Cancel' under 'End Date' in the 'The Current Active Plan' section *You will still be able to use the MediBang Premium features until the end date even if you stop the auto-renewal. ※Even if you cancel the auto-renewal, you will still have access to all of MediBang Premium's features until the 'End Date' listed on your account. Find the User Information page here: https://medibang.com/myProfile/premium/ ※If you purchased a MediBang Premium subscription using WebMoney or AliPay, there is no auto-renewal in those cases, so no cancellation procedures are required.

Do I need to sign up for MediBang to purchase MediBang Premium?

[Purchasing on the website]

You will need to sign up for a MediBang Paint account.

[Purchasing on Apple Store or Google Play Store]

It is possible to purchase without creating a MediBang Paint account, but some features will not be available (including version control or cloud storage). It is recommended that you use the application after signing up for a MediBang account and logging in.

What’s the difference between the “File Size” and the “Storage Usage” in Cloud Storage?

File Size: the amount of mdp file capacity saved to your cloud storage. Storage Usage: the total amount of data, which includes both the file size as well as the file's version information.

What is the “Group Project” feature?

Click here for more information on the "Group Project" feature in MediBang.

How does MediBang’s cloud storage work?

Click here for more information on our cloud storage

What happens when the cloud storage exceeds its limit?

If your cloud storage reaches its limit, you will not be able to save new work or transfer teams, and you will not be able to open work in the cloud storage in MediBang Paint. If this happens, it's recommended that you subscribe to MediBang Premium to get additional storage. *Work files in excess of storage capacity will be deleted after a period of time.

What is a “Friend Team”?

A friend team is a team that you are a member of and that is owned by someone other than you.

How can I check my cloud storage?

[For PC] You can check your current subscription plan from the link below. https://medibang.com/myProfile/premium/ *You need to be signed in to your MediBang account to access this page. [For iPhone, Android] You can check your current plan from the "Check my plan" page in the top left menu on the app's home screen. [For iPad] You can check your current plan from the "Check my plan" page in the menu on the left side of the app's home screen.

How can I check the number of my team members?

[For PC] You can check the current number of team members by clicking on the link below. https://medibang.com/creators/myteam/ *You need to be signed in to your MediBang account to access this page. [For iPad, iPhone, Android] You can check your current status from the "Check my plan" page in the main menu of the app.

Can I still use the (Creative Pack) paid option plan?

You can still use the individually paid option plans without subscribing to MediBang Premium. However, we recommend joining Premium to ensure enough space in your cloud storage.

For some reason I can’t use MediBang Premium anymore.

Please click here and refer to the method described in this FAQ.

What is “Version Management”?

Version Management is where your data save history and files are managed. Here you can check the latest three saved edits, including the latest saved file. However, with MediBang Premium there is no limit to the amount of saved edits you can recall. Using this function requires a MediBang account.

What is the MediBang Premium “Free Trial”?

The "free trial" is the limited-time membership where you can test all of MediBang's services. No fee will occur if the membership is cancelled within the limited time.

How can I pay for Medibang Premium?

For iPhone/iPad/Android Users:

Choose your mode of payment from your platforms' app stores.

For Windows/Mac Users:

You can use your credit card, and services such as WebMoney and Alipay and PayPal and Amazon Pay.

How do I sync MediBang Premium with my MediBang account?

To synchronize your MediBang account, you will need to restore your purchased items. Click here to learn how to restore your purchased items and verify your plan.

What is the membership fee for MediBang Premium?

Below are each plans' membership fee. [MediBang Premium] Price：330Yen/Month Cloud Capacity：20GB [MediBang Premium100] Price：550Yen/Month Cloud Capacity：100GB [MediBang Premium300] Price：1,080Yen/Month Cloud Capacity：300GB

What will happen when your Team Affiliation maxes out?

When team affiliation maxes out, joining a team outside your first team will be cancelled and your activities outside your bulletin will be limited.

What does synchronizing my MediBang account with MediBang Premium mean?

Synchronizing your account that has MediBang Premium means that you can access Premium features on any device where you are logged in. There is no limit to the amount of devices you can access your subscription to MediBang Paint on.

How can I check my subscription status?