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FAQ
How to use MediBang Paint
I don’t know how to use the materials I bought on ART street.
I want to access my work that was previously saved in the cloud without subscribing to MediBang Premium
Where can I find the list of supported external devices?
Is there a way to restore some products that are no longer available, such as the Creative Pack?
How can I block the ads?
Is it possible to batch download cloud data?
I can’t use some of the cloud features.
Will the art data associated with a team be deleted when the team disbands?
Can the owner of a team leave his team?
Can the owner of a team transfer his owner rights to other team members?
How can I download brushes from the cloud?
Is it possible to change the shape of the panels after they are finished?
Are the Halftone materials made for digital use only? Will they also look good when printed?
It’s not possible to write text vertically?
Help with MediBang Paint
The ads I’m seeing in my app contain inappropriate content. Can I hide them?
I can’t access Google Drive directly from the app.
My app is laggy and slow!
I uninstalled the app and it deleted all my work!
The iOS app crashes each time I open My Gallery.
If I can’t draw at all on my canvas, what settings should I check?
Why am I still being charged for Medibang Premium after deleting my MediBang account?
I can’t log in to the application.
I can’t save a transparent PNG on the iOS app, regardless of settings.
Why can’t I use the app in China?
I can’t draw lines in the Android app.
I can’t open my work even though I use less than 3GB of cloud storage.
I’m having problems with a file format other than the native MDP
Sometimes my lines break when I’m using an Apple Pencil
It says that the SSL handshake has failed.
An error occurred in the PC version of MediBang Paint
I can’t get my pen pressure to work
I can’t use two-finger gestures to zoom in/out or rotate the canvas
I can’t restore my purchased items
[Windows] I can’t install Medibang Paint
The application doesn’t work properly after updating to the latest version. Can I revert to the old version?
Illustrations saved in the cloud on my PC will not open on my smartphone or tablet app.
I can’t create an account
I don’t see a create manga function in MediBang Paint?
About your MediBang account
I want to delete my MediBang account. If I submit a request, can you do it for me?
About copyrights on using cloud materials
Can I legally publish or sell work that I created using MediBang Paint’s materials/cloud brushes?
About MediBang Premium
Switching from a monthly to an annual plan
I accidentally signed up for MediBang Premium using the wrong account. Can I change the linked account?
What does “signed up on other platforms” mean?
Can I get a refund?
I don’t have a credit card or the means to make online purchases. Is there still a way to sign up for MediBang Premium?
What is the difference between the Creative Plan on Amazon Appstore and MediBang Premium?
Why am I still being charged for Medibang Premium after deleting my MediBang account?
After I exceeded the storage limits of my MediBang Premium subscription, when I opened my cloud data the layers were forcibly merged. How do I fix this?
I am a MediBang Premium 300 subscriber and my cloud storage has exceeded 300GB.
Is it possible to upgrade the MediBang Premium plans in the middle of the plan period?
I was charged twice for MediBang Premium
I paid for MediBang Premium but can’t access the features
How do I cancel/unsubscribe from MediBang Premium?
Do I need to sign up for MediBang to purchase MediBang Premium?
What’s the difference between the “File Size” and the “Storage Usage” in Cloud Storage?
What is the “Group Project” feature?
How does MediBang’s cloud storage work?
How much does it cost to join MediBang Premium?
What happens when the cloud storage exceeds its limit?
What is a “Friend Team”?
How can I check my cloud storage?
How can I check the number of my team members?
How do I use a Coupon Code?
Can I still use the (Creative Pack) paid option plan?
For some reason I can’t use MediBang Premium anymore.
How much does MediBang Premium cost?
What is “Version Management”?
What is the MediBang Premium “Free Trial”?
What is the Renewal Period?
How can I pay for Medibang Premium?
How do I sync MediBang Premium with my MediBang account?
What is the membership fee for MediBang Premium?
What will happen when your Team Affiliation maxes out?
What does synchronizing my MediBang account with MediBang Premium mean?
How can I check my subscription status?
I can’t restore my purchased items.
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How to use MediBang Paint
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About MediBang Premium