MediBang Pro

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FAQ

When drawing with an Apple Pencil my lines skip

There is a chance that static electricity could be the cause of your lines skipping on the iPad.

Try the below methods for resolving the issue

  • Remove the charging cord
  • Remove the iPad cover iPad
  • Remove any protective screens/films from the iPad
  • Move away from nearby electronic devices
  • Turn off the iPad, wait a few minutes, and restart the device

If the above methods do not fix your lines skipping, there could be a problem with the iPad itself.

Please contact Apple's official support  site for further help.

Suddenly I can’t draw lines anymore, how do I fix this?

Try restarting MediBang Pro, and if that doesn't fix the problem please consult Apple's official support site.

If your iPhone or iPad is running slow

Can I export a CMYK file as a PSD?

Click the Options Menu (the gear icon) in the upper left corner of the canvas and select "Export." From there, select "PSD for Print(CMYK)" to export your canvas as a CMYK PSD file.

Also, when you want to create CMYK files, we recommend you ensure "CMYK Display" is turned on before you begin drawing to ensure color consistency. You can turn CMYK on from the "Canvas Setting" menu under Canvas in the Options Menu.

How do I delete a comic frame?

To delete an existing comic frame, tap on a frame while the Comic Frame tool is selected and select "Delete." This will erase only the single, selected frame.

Can I draw an circular border?

To draw a circular border, you have to use the "Draw Border" function in the Select Tool.

Select "Ellipse" in the Select Tool, turn on "Keep Aspect Ratio" and click "Draw Border." After, you can adjust the size of the Selection Border to create a perfect circle.

Can I export PSD data for grayscale printing?

You can export your work for grayscale printing using the option PSD for Print (Grayscale) or PSD for Print (Duotone) located in Export under the Options Menu.

For a more detailed explanation, please see the link below to learn about all exporting your work in MediBang Pro.

MediBang Pro's Export Menu

Can I export PSD data for color printing?

You can export your work for color printing using the option PSD for Print (CMYK) located in Export under the Options Menu.

For a more detailed explanation, please see the link below to learn about all exporting your work in MediBang Pro.

MediBang Pro's Export Menu

What color profile is exported for CMYK?

For more information about the CMYK Color Profile (ICC Profile) please refer to the link below. About Color Profiles

What is the “#(filename)#” file that I see in my gallery?

That file is a backup file that was created due to the app forcibly closing/crashing If your app crashes, it will appear as the newest file in your gallery so you can easily continue working on your latest piece. NOTE: This backup file is temporarily saved as a measure against app crashes. If you open another file aside from the backup file after reopening the app, the backup file will be deleted.

I can’t fill just the selected layer using the bucket tool.

You can alter the bucket tool reference settings by tapping the Bucket Tool icon and changing them to suit your needs. Turn off "View All Layers" to ensure that the bucket tool only references the currently selected layer.

My app crashed, where can I find backup files?

MediBang Pro automatically saves a backup file to gallery in the event of the app crashing. The file name will be the same as the name of the crashed file, but with hashtags added, for example Untitled becomes #Untitled# as seen below.

NOTE: This backup file is temporarily saved as a measure against app crashes. If you open another file aside from the backup file after reopening the app, the backup file will be deleted.

Also, you can find the 10 most recent backup files within the iPad Files app.

What is the recommended operating environment for the app?

The recommended operating environment for MediBang Pro is as follows OS: iOS13 or later Recommended devices: iPad 9th generation or later/ iPad Air 5th generation or later/ iPad mini 6th generation or later/ iPad Pro 5th generation or later

I want to know how to use MediBang Pro

The following tutorials will show you how to use MediBang Pro. https://medibangpaint.com/en/medibang-pro/manual/introduction/

What type of stylus does MediBang Pro work with?

Medibang Inc recommends using the Apple Pencil with MediBang Pro. Both the 1st and 2nd generation are compatible with the program.   For other stylus pens, please contact the manufacturer for details.

Does MediBang Pro require a monthly subscription?

No, MediBang Pro is a one-time purchase of $10.99 and does not operate on a monthly subscription model. Buy it once and it's yours for life. 

Where do I report bugs?

We are accepting defect reports via the contact form on the following page. https://medibangpaint.com/en/medibangpro_contact/

How do I update MediBang Pro?

Updates for MediBang Pro can be downloaded from the App Store. You can visit the MediBang Pro store page by searching for it in the Apple Store or clicking the link below: MediBang Pro: Paint and Create  

Will my data be deleted when I uninstall the app?

When you uninstall the app, your data will also be deleted. If you want to keep your data, you should back it up before uninstalling the app.

How do I save a canvas on MediBang Pro?

MediBang Pro periodically autosaves your work, but you can manually save your canvas by tapping the "Save" button at the top left of the screen. 

What is the difference between MediBang Pro and MediBang Paint for iPad?

Compared to the existing MediBang Paint for iPad, MediBang Pro is a professional app with a UI dedicated to the iPad workspace. Please visit the following page to learn the details of each feature. https://medibangpaint.com/en/medibang-pro/

Is it possible to download MediBang Pro for devices other than iPad?

MediBang Pro is currently only available for iPad For the time being, if you would like to use a PC (Windows/Mac), iPhone or Android to draw on, please consider using MediBang Paint as an alternative. Download MediBang paint